Return, Refund and Cancellation Policy

Katdare Food Products Pvt. Ltd.
Effective Date: 01 May 2025

At Katdare Foods, we strive to deliver quality products and ensure complete customer satisfaction. Our return and cancellation policy is designed to make your experience smooth, secure, and transparent.

🔁 Return & Refund Policy
We accept returns and offer 100% refunds in the following scenarios:

✅ Product received in damaged condition due to transit

✅ Product delivered past its expiry date

✅ Wrong product delivered (does not match the order)

✅ Order cancelled before receiving confirmation email

🕒 Return Process
To request a return:

Email us within 24 hours of receiving the product at feedback@katdarefoods.in

Attach a clear photo of the product showing the issue

Mention your order number in the email

Once we receive the return request, our team will verify the complaint. Upon approval, the refund will be processed via bank transfer (account payee only).

❌ Cancellation Policy
Orders can be cancelled before they are shipped. Orders already shipped cannot be cancelled, except in cases of damage or incorrect delivery.

Katdare Foods reserves the right to cancel any order under the following circumstances:

❌ Product unavailable or out of stock

❌ Incorrect pricing or listing error

❌ Technical or system error affecting the order

❌ At our discretion, due to unforeseen conditions

💳 Refund Process
If an order is cancelled before shipping, the full amount will be refunded

Refunds are issued to the original payment method and may take up to 30 days

If the product is returned by the customer, and accepted, ₹100 will be reimbursed toward return shipping

For refund or cancellation-related queries, please contact us at:
📩 feedback@katdarefoods.in
📞 +91 2162 240678

🔐 Terms & Conditions
Refunds are processed only after return verification

Returns must be initiated within 24 hours of delivery

Katdare Foods is not liable for any consequential losses due to delay or non-availability

Our policies are subject to change and governed by the laws of India